Support

What do I need to run PulseAware?

An iPhone running iOS 26 or later. The optional Apple Watch companion (Pro) needs watchOS 26 or later. Speech recognition is in English, and the first launch downloads Apple's language files once.

Do I need an Apple Watch to use PulseAware?

No. PulseAware runs fully on your iPhone. WPM, volume, pitch, modulation, fillers, voice quality, voice tension, sentiment, and speaking time all work without a Watch. The Apple Watch companion is a Pro feature that adds heart rate, HRV, respiratory rate, blood oxygen, body temperature, and motion data, and unlocks the full Stress score.

What is the difference between Voice tension and Stress?

Voice tension is a free 0 to 100 reading of how tense your voice sounds, built from your voice only, so it works on iPhone alone. Stress is a Pro reading that adds your body signals from Apple Watch. The two are shown separately.

Why does PulseAware need microphone access?

Microphone access is required to capture your voice for real-time analysis. Speech recognition uses Apple's on-device speech model, and all analysis happens on your iPhone. Raw audio is never uploaded by PulseAware.

Why does PulseAware request access to Apple Health?

Health access is optional and used with Pro for body metrics. When granted, PulseAware reads signals such as heart rate, HRV, respiratory rate, and wrist temperature to show how your body compares to your personal baseline. PulseAware starts a workout on your Apple Watch to keep measuring during a Session. Those workouts are not saved to Health. PulseAware is a wellness tool, not a medical device.

Where is my data stored? Is anything uploaded?

Session data, settings, and insights are stored locally on your device. Nothing from your sessions is uploaded, and PulseAware collects no usage data. The App Store privacy label is Data Not Collected. Purchases are verified through Apple, and the first launch downloads Apple's language files for speech recognition.

Does PulseAware record my audio?

Not by default. Session Audio is off. If you turn it on, you get a reminder to record only with everyone's consent. Saved audio stays on your iPhone, is kept out of iCloud and device backups, and is deleted after 30 days. If an earlier version left recordings on your iPhone, you can delete them or keep them for 30 days.

How do I delete my data?

Go to Settings, then Reset All Data to delete all sessions, baselines, and settings. Deleting the app also removes all PulseAware data from your device.

My Apple Watch is not connecting. What do I do?

Open PulseAware on your iPhone, which brings up the Watch app. The Watch shows Connected only when your iPhone app is open and answering, and the link recovers on its own after a drop. Also make sure your Watch is paired in the Apple Watch app and that Bluetooth is enabled on both devices. You can test the connection in Settings under Device Status. The Watch companion requires PulseAware Pro.

Why do I see "--" instead of a number?

PulseAware shows "--" when it does not have a real measurement, rather than guessing. Heart rate holds its last reading for up to 60 seconds, then shows "--". HRV and breathing rate appear only when they are really measured, and Stress appears only when there is enough signal to back it.

Why did my Session end on its own?

After 10 minutes without speech, a Session ends itself. At 9 minutes you get a heads-up with a Keep Going button. The silence at the end is trimmed from your recap.

What is PulseAware Pro?

Pro is a one-time $4.99 unlock that adds the Apple Watch companion with the full Stress score, Takeaways written by Apple Intelligence, Live Activity with pace and heart rate, Siri, Shortcuts, and the Action button, the Home Screen widget with meeting reminders, an optional Watch tap when your heart rate rises above your limit, advanced voice metrics (Jitter, Shimmer, HNR, spectral analysis, MFCC), motion and restlessness (Fidget Score, tremor detection), deep dives, full trends with week-over-week comparisons, and session export as CSV or JSON. No subscriptions, no recurring charges.

What does "Try Pro, on us" mean?

Your next 2 Sessions of at least two minutes include everything Pro offers, heart rate, Stress, full Trends, and export, with no purchase needed. After those 2 Sessions, you can keep using the Free tier or unlock Pro once for $4.99.

Does PulseAware need calendar access?

Only if you turn on meeting reminders for the Home Screen widget, a Pro feature that is off by default. If you turn it on in Settings, PulseAware reads your event times on device to show your next meeting and remind you before it starts. Nothing is uploaded.

I reinstalled the app or got a new iPhone. How do I get Pro back?

Open Settings and tap Restore Purchases. Apple verifies your purchase and Pro unlocks again at no extra charge. You will need to be signed in with the same Apple ID you used to buy Pro.

How do I export a Session?

With Pro, open a Session's recap and export it as CSV or JSON. If you turned Session Audio on, you can export the saved audio too. Exports happen only when you choose them, through the iOS share sheet.

What does 'mirror, not coach' mean?

PulseAware shows you what your voice and body are doing in the moment. It does not tell you whether your call went well, and it does not prescribe what to do. It reflects. Whether a given reading is good or bad is yours to decide.

What does the Watch haptic tap do?

With Pro and the Apple Watch companion, you can opt in to a wrist tap when your heart rate rises above your limit. It does that one thing.

Is PulseAware medical advice?

No. PulseAware is for wellness and self-reflection. It does not give medical advice and is not a medical device.