Support

Do I need an Apple Watch to use PulseAware?

No. PulseAware runs fully on your iPhone using on-device voice analysis. WPM, pitch, fillers, pauses, sentiment, and stress score all work without a Watch. The Apple Watch companion is a Pro feature that adds heart rate, HRV, breathing rate, temperature, and motion data.

Why does PulseAware need microphone access?

Microphone access is required to capture your voice for real-time analysis. All voice processing happens entirely on your device. Audio never leaves your phone unless you explicitly export a session recording.

Why does PulseAware request access to Apple Health?

Health access is optional and primarily used with Pro for body metric baselines. When granted, PulseAware reads your resting heart rate, HRV, and breathing rate from the last 90 days to build a personal baseline for comparison. This lets session signals be shown relative to your own typical range rather than a generic number. PulseAware only reads data and never writes to Health. PulseAware is a wellness tool, not a medical device.

Where is my data stored? Is anything uploaded?

All session data, recordings, settings, and insights are stored locally on your device. No cloud processing of your session data. Pro users download a WhisperKit model once from HuggingFace for enhanced recognition, and purchases are verified through Apple.

How do I delete my data?

Go to Settings, then Reset All Data to delete all sessions, baselines, and settings. Deleting the app also removes all PulseAware data from your device.

My Apple Watch is not connecting. What do I do?

Make sure your Watch is paired in the Apple Watch app, that both the iPhone app and Watch app are running, and that Bluetooth is enabled on both devices. You can test the connection in Settings under Device Status. The Watch companion requires PulseAware Pro.

What is PulseAware Pro?

Pro is a one-time $4.99 unlock that adds the Apple Watch companion with optional haptic nudges, enhanced on-device recognition (WhisperKit), advanced voice metrics (HNR, spectral analysis, MFCC), body biometrics (SpO2, tremor, fidget), deep dives, trends, coaching insights, the emotional state inference at the top of your recap, and a shareable session summary card. No subscriptions, no recurring charges.

What is enhanced recognition?

Pro users get WhisperKit, an on-device speech recognition model that provides significantly higher transcription accuracy than the standard Apple Speech engine. It downloads once and runs entirely on your phone.

What does 'mirror, not coach' mean?

PulseAware shows you what your voice and body are doing in the moment, then lets you compare that to how you remember feeling. It does not tell you whether your call went well, and it does not prescribe what to do. It reflects. Whether a given reading is good or bad is yours to decide.

What is a reflection, and what if my tag disagrees with what my body said?

At the end of every session, the app asks how you felt with an eight-tile picker (Calm, Confident, Focused, Nervous, Anxious, Excited, Frustrated, Tired), an intensity scale, and optional context (Job Interview, Team Meeting, Presentation, 1-on-1). Your answer is saved as a reflection. The top of the recap also shows the app's own emotional-state read from your voice and body signals. The two can disagree. That gap is the whole point: neither reading is wrong, and the app does not pick a winner.

What does the state pill (for example, 'Tense · 77/100') mean?

During a session, the pill at the top of the screen shows your current state on a five-rung ladder: Calm (0-30), Focused (30-45), Elevated (45-60), Tense (60-80), and High Alert (80-100). The number is a composite stress score derived from your voice and body signals. The rung is a read-out, not a report card.

What are Haptic Nudges?

Haptic Nudges are optional wrist taps from your Apple Watch when your stress score, heart rate, or filler rate spikes. They are off by default. One toggle in Settings turns them on, and they require the Apple Watch companion (Pro).